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Return Forms and Decontamination Procedures

Idaho Technology is aware of the challenges that scientists face in the research lab, and we are here to help. If you are returning an instrument or product for replacement, repair or service, download the appropriate forms below and fax or e-mail them to Idaho Technology: fax (801) 588-0507 or it@idahotech.com.

An RMA number must be obtained before returning any equipment (machines, parts, accessories). If an item is returned to Idaho Technology without an RMA or the required decontamination labels and forms, it will be returned to the original sender at their cost.

 
Required Return Forms
These items are Adobe Acrobat files, to download the latest version of Adobe Acrobat, click here Click Here to Download Adobe Acrobat
   
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Instrument Return Procedure Packet - If you are returning machines, parts or accessories to us, download this packet.

Note: If you are returning an item to Idaho Technology for repair or replacement, please return it to our production facility located at: 1977 West North Temple, Salt Lake City, Utah 84116, USA

Decontamination Form
These forms can be found in the Instrument Return Procedure Packet, but are provided separately if you need additional forms.

Decontamination Labels
These labels can be found in the Instrument Return Procedure Packet, but are provided separately if you need additional labels.

 Our international return procedures are being finalized, please check back soon for complete details. If have an instrument that needs to be returned, please contact our customer support department.